Welcome to Waste Industries!!   We thank you for the opportunity to serve you and we look forward to a long lasting relationship.  Please do not hesitate to call our local office any time you have a question or concern.  Our Customer Service Representatives are here to serve you - our most important customer.  

We hope that the following information answers any questions that you may have and if not please call toll-free to our Delaware office at (877) 642-5400.

HOLIDAYS

·         If your pick up day falls on or after one of the following 6 holidays your trash will be picked up one day after your normal day of service.  If one of the 6 holidays falls on a weekend your schedule will not be affected.  All other holidays are run as normal.

o    Thanksgiving Day

o    Christmas Day

o    New Year’s Day

o    Labor Day

o    July 4^th

o    Memorial Day

o    Good Friday (Office will be closed, Routes will be running as normal)

TRASH GUIDELINES

• Please place containers at the curb the night before or no later than 6 a.m. on your scheduled pickup day. 

• Pick up times are subject to change.  If trash is not picked up as a result of not having it out by the arrival time of the driver there is a $25 fee to pick up before your next scheduled pick up day.

• The truck and driver must have clear access to the rollout toter.

• For a regular scheduled service your pick up includes  (1) 95 – Gallon cart and (3) additional bags.  Please call in to schedule an additional pickup for extra trash or bulk items. (Additional  charges may apply)

• Please bag all trash.

ITEMS WE DO NOT ACCEPT AS TRASH

• Yard waste.  This includes bagged grass clippings & leaves.
• Waste Oil
• Auto Batteries
• Tires
• Hazardous Waste
• Construction and Demolition Material
• Wet Paint

YARD WASTE

·         Yard Waste can be added for an additional charge, please call for details.

BULK ITEM COLLECTION

• ALL BULK ITEM COLLECTIONS MUST BE SCHEDULED THROUGH OUR OFFICE PRIOR TO YOUR PICK UP DAY.  (Additional Charges May Apply)
• PLEASE CALL (302)378-5400 TO SCHEDULE A BULK PICK UP.

Residential Co-Mingled Recycling Guidelines

       Materials Allowed (recyclable)

· Metal Cans (Aluminum, Bi-Metal & Steel); Includes soft drink, beverage and food cans. Please empty and rinse out the cans.

· Paper Products; Includes newspapers, office paper, computer paper, magazines, junk mail, shiny paper inserts, cut up cardboard. paperboard (i.e. cereal boxes) and paper grocery bags.

· Plastic Containers; Includes all PET 1 - 7 containers: soft drink bottles, milk jugs and detergent bottles which must be emptied and rinsed.

· Materials That Are NOT Allowed (non-recyclable)

· Plastic grocery bags, egg cartons or Styrofoam: only plastics labeled 1 & 2 are allowed.

· Coat Hangers, Lids Or Other Scrap Metal: If it is not a food or beverage container, it is not allowed.

· Books: Hard cover books

· Glassware: No Glassware

·        Recycling is picked up every other week.  Please use only the 95 gallon cart provided for recycling.

·        Place containers at the curb no later than 6 a.m. on your scheduled pickup day.

·        Please break down or cut any large cardboard boxes into 4 foot sections or smaller.

·        The truck and driver must have clear access to the rollout toter.

PAYMENT OPTIONS

• All payments must be made by mail, phone, or on-line.  When paying by mail please send a check or money order with your customer account number and/or a payment stub from your billing statement.

• Electronic billing and auto pay are available on our website at www.wasteindustries.com

Note: Service may be interrupted if payment is not received by due date.

PLEASE DO NOT HESITATE TO CALL US IF YOU HAVE QUESTIONS

(302) 378-5400